Ceramic Jug and Cup Set with Chinese Bamboo Tray

Return / Replacement Period

• You may request a return or replacement within 7 calendar days after delivery.

Eligible Cases for Return / Replacement

• Wrong item delivered
• Defective or damaged item
• Missing parts or accessories
• Product description on the website was incorrect

“Change of mind” returns are not accepted.

Conditions for a Valid Return

• Proof of purchase (order number, invoice, etc.) must be provided.
• The product must be returned with original packaging, box and all included accessories.

When Return / Replacement Is Not Accepted

• Items that have been used or installed
• Items damaged due to misuse
• Any product missing original packaging, box or accessories

Refund Policy

• Refund applies only when an order is canceled due to product unavailability.
• Refund will be processed within 1–10 working days via the same payment method.
• Payment gateway charges for the refund will be borne by Cynor.

Replacement Policy

• Replacement requests must be submitted within 7 days of delivery.
• Replacement is subject to availability of the same product in stock.