Return, Refund & Replacement Policy

Before returning or replacing an item, please read through our return and replacement policy on this page, to make sure your purchased item is eligible for return.

What is the procedure to return a product?

You have 3 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at 01700654618.

We cover a 3 Days Replacement Guarantee (except intact box or packet) for physical products sold on cynor.com.bd

The replacement request must be raised within 24 hours after getting the delivery.
Refund is only applicable to the canceled order items due to product unavailability.
If we can’t deliver order within 10 days or due to product unavailability, we will refund your payment within 10 days through the channel you paid the payment and we will bear the gateway charge for refund. For example if you paid through debit card we will refund it back to your debit card. We will pay the refund charge for gateway.

REQUIREMENT FOR A VALID RETURN:

Proof of purchase (order number, invoice, etc.)
The reason for return has to be valid and return acceptance conditions met (check out below)

VALID CONDITIONS AND REASONS TO RETURN AN ITEM (General):

Delivery of wrong product
Delivery of defective product
Delivery of the products with missing parts
Incorrect content on the website
Change of mind isn’t applicable

INSTALLATION SERVICE TERMS:

For products that require installation/fitting, the installation service will be provided within 3 working days from the day of product receiving.

CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:

Delivery of the ordered items is subject to the availability of the products at our warehouse/store. cynor.com.bd authority may cancel any order within 4 to 7 working days if the stock of the ordered item(s) is temporarily unavailable.
If the customer agrees to wait for the availability of the stock of the product(s), the order may remain in open/processing/hold status for a maximum of 30 days.
In the case of clause (a), if the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cashback, within 1-10 working days. The received Cashback amount will be adjusted with the refund amount.
After confirming any Order, if the order is canceled by the customer and online payment is already made by the customer against that order, cynor.com.bd will charge an Online Gateway Transaction fee while disbursing the refund amount.
Advance payment is required for the delivery of certain products. We may cancel any order if the advance payment is not made by the customer for such orders.

RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:

• Damages due to misuse of the product

• Incidental damage due to malfunctioning of product

• Any consumable item which has been used or installed

• Innerwear, lingerie, socks, and clothing freebies

• Products with tampered or missing serial / UPC numbers

• Any damage/defect which is not covered under the manufacturer’s warranty

• Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

N.B: Replacement of the product is subject to availability of the same on cynor.com.bd

Same Day Delivery

Only applicable for selected product order delivery inside Dhaka city.
Same-day delivery requires 100 takas as a delivery charge.
Orders placed before 3:00 pm will be considered for same-day delivery.
Products which are stored at our office are only eligible for same-day delivery.
Customer can request for canceling any order if he/she doesn’t agree with the same day delivery terms & conditions.